This policy is part of our terms of service, which also list the prices. It applies to coaches, who are the only people who pay Katori.
The free trial
The trial lasts 14 days, with up to 10 slots, and no card is asked for. Nothing is charged during the trial. If no payment is set up when it ends, the account is paused and its client data is deleted after 30 days.
Cancelling
- Cancel at any time from the Billing page in the coach app, or by writing to hello@getkatori.in.
- Nothing more is charged after you cancel. The account keeps working to the end of the month already paid for, and is paused after that.
- Stopping the AutoPay mandate in your UPI app or with your bank counts as cancelling.
- A paused account can still be read and exported, and paying again switches it back on. Its client data is deleted 90 days after it was paused.
Refunds
- We do not refund part of a month. A month that has started is paid for in full, including slots added during it.
- A double charge, or a charge made in error, is refunded in full.
- A payment disputed with your bank (a chargeback) counts as unpaid until the dispute is settled. Write to us first and we will usually sort it out faster.
- Refunds go back to the card, UPI account or bank account that paid, usually within 5 to 7 working days of our confirming them. Your bank may take a few days more to show it.
A payment that fails
If a monthly charge fails, everything keeps working for 7 days while it is retried, and we tell you in the coach app and by email. After 7 days the account is paused until it is paid. Nothing is charged for the days it was paused.
Clients
Clients never pay Katori. Fees for coaching are agreed between a client and their coach, and refunds of those fees are a matter for the coach.
How to ask
Write to hello@getkatori.in from the email on your account, with the payment ID from Razorpay's receipt. We reply within 2 working days.